DoseControl crashes after upgrade

🤔 Problem

DoseControl software will not open or crashes immediately with no error message.

🌱 Solution

Possible reasons for this error:

1. The software was installed incorrectly from a ‘zipped’ folder. If you downloaded the DoseControl installer package from a shared link, the folder will be zipped. If you run the DoseControl installer from inside a zipped folder, this corrupts the installation and it will crash.

   1. To resolve this issue, uninstall DoseControl completely. Uninstall GEX using the “Add/Remove programs” via Windows system settings, and delete the GEX Program folder (found in C:\Program Files (x86)\GEX).

   2. Unzip (“extract all”) the DoseControl installer folder.

   3. Save all DoseControl installer files to your desktop.

   4. Remove any security blocks, if needed. (Windows often places security blocks on downloaded files - see number 2 below). Right-click → General tab → check “unblock”.

   5. Re-install DoseControl using the un-zipped files located on the desktop.

2. The installer *.msi or a *.dll module file is blocked by your security settings.  To ‘unblock’ the *.dll files included with the GEX software installation files, right click on each *.dll file and select ‘Properties’.  If the file is blocked, click the ‘unblock’ checkbox to remove the security block.